How Can We Help?
Answers to common questions about bookings, reminders, channels and pricing - organized by topic. Can't find what you need? Reach out directly.
Contact SupportFeatures
Does booking through WhatsApp require customers to install an app?
No. Customers book entirely inside their existing WhatsApp chat with your business - there is nothing to download or sign up for.
More on BookingsDo I need a separate WhatsApp Business API subscription?
ReplyMate connects directly to the official WhatsApp Business Platform, so your number stays verified and compliant with Meta's policies.
More on InboxCan I export reports for accounting or investors?
Yes, analytics reports can be exported so you can share performance data outside the dashboard.
More on AnalyticsWill marketing messages get my WhatsApp number banned?
Campaigns use Meta-approved message templates and respect WhatsApp's messaging window rules, keeping your number in good standing.
More on MarketingCan I choose which customers receive a review request?
Yes, review requests can be limited to completed bookings only, so you're not asking customers who never showed up.
More on ReviewsCan staff only see their own bookings?
Yes, permissions can be set so each staff member only sees their own schedule and customer conversations, while owners retain full visibility.
More on StaffCan I control how many reminders are sent and when?
Yes, reminder timing and frequency are fully configurable per business, so you can match what works best for your customers.
More on RemindersWhat counts as a lead in ReplyMate?
Any first-time inbound message from a new customer on WhatsApp, Instagram or Facebook is automatically logged as a lead, whether or not they go on to book.
More on LeadsChannels
Do I need a new WhatsApp number to use ReplyMate?
No, your existing WhatsApp Business number can be connected to the platform, so customers keep messaging the number they already have saved.
Does this work with Instagram ads driving DMs?
Yes, inquiries generated by Instagram ads are captured as leads the same way as any other inbound DM, so you can track which campaigns are converting.
Does this connect to my Facebook Page, not just a personal account?
Yes, ReplyMate connects to your business's Facebook Page, and messages are handled through the Page's Messenger inbox.
By Industry
Medical Clinics
Automate appointments, reminders and patient communication.
Salons & Spas
Manage bookings, cancellations and customer follow-ups effortlessly.
Gyms & Fitness
Handle memberships, class bookings and engagement automatically.
Restaurants
Accept reservations and answer customer questions instantly.
Dental Clinics
Reduce missed appointments with automated reminders.
Real Estate
Capture, qualify and follow up with property leads automatically.
Education
Manage admissions, student inquiries and class bookings.
Automotive
Book vehicle services and respond to customer inquiries 24/7.
Spas & Wellness Centers
Automate massage and treatment bookings with staff-specific scheduling.
Physiotherapy Clinics
Manage recurring patient sessions and reduce missed physiotherapy visits.
Veterinary Clinics
Book pet appointments and send vaccination reminders automatically.
Law Firms & Legal Consultants
Automate client consultation bookings and intake questions.
Photography Studios
Book photo sessions and manage inquiries from Instagram and WhatsApp.
Event & Wedding Planners
Book consultations and manage vendor coordination inquiries.
Interior Designers
Book client consultations and site visits from WhatsApp inquiries.
Tailors & Boutiques
Book fitting appointments and manage custom order inquiries.
Driving Schools
Book driving lessons and manage instructor schedules automatically.
Tuition & Coaching Centers
Automate admissions questions and trial class bookings.
Yoga & Meditation Studios
Book class sessions and manage recurring student schedules.
Nutritionists & Dietitians
Book consultations and send follow-up reminders for diet plans.
Mental Health & Therapy Clinics
Book confidential sessions and manage recurring client schedules.
Home Cleaning Services
Book cleaning appointments and manage recurring service schedules.
Pest Control Services
Book service visits and send follow-up treatment reminders.
Catering Services
Manage event inquiries and booking confirmations for catering orders.
Travel Agencies & Tour Operators
Automate trip inquiries and consultation booking for travel packages.
Co-working Spaces
Book desk tours and manage membership inquiries automatically.
Immigration Consultants
Book visa consultations and automate common eligibility questions.
Barbershops
Book haircuts and grooming appointments with a preferred barber.
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