Security

Businesses trust ReplyMate with customer conversations and booking data, and we take that responsibility seriously. This page outlines how we approach security across the platform.

Data protection

• Data is encrypted in transit between your browser, our platform and connected messaging channels
• Access to customer data within our systems is restricted to what's needed to operate the platform
• Each business's data is isolated from other businesses on the platform

Account security

Your account is protected by your login credentials. We recommend using a strong, unique password and not sharing account access outside your team. Staff-level permissions let you control what each team member can see and do within your account.

Third-party platforms

ReplyMate connects to messaging platforms including WhatsApp, Instagram and Facebook Messenger through their official APIs. Message delivery and channel-level security for these platforms are governed by their respective providers' own security practices.

Reporting a security concern

If you believe you've found a security issue with ReplyMate, we want to know about it. Reach out through our contact page with details, and our team will follow up.